Radial Technical Account Support Analyst in Boynton Beach, Florida

Technical Account Support Analyst

Job Number:JO-1812-3358

Location:Boynton Beach, FL

Shift:Day

Travel:0%

We are Radial, the leader in Omnichannel commerce technologies and operations. We enable our clients to profitably exceed customer expectations by taking on the complexity of their Omnichannel retail business and transforming it into a seamlessly orchestrated customer experience.

To bring order to ordering. To make fulfillment more fulfilling. To keep commerce clicking. When we partner with our clients to execute their orders, payments, fulfillment, or customer care, our clients’ promises become ours.

Job Summary:

The Technical Account Support Analyst – L2 acts as the primary escalation point for Radial Client Support Analysts to solve complex software problems or provide in depth information about the Radial product offering. The Technical Support Analyst – L2 is responsible for addressing the issues we see today and to be forward thinking to assess how we can prevent future issues.

Responsibilities:

  • Act as a Subject Matter Expert / 2nd level support on the Radial, Inc. software platform.

  • Assist Client Support Analysts in the timely resolution of support tickets.

  • Assist in the setup and configuration of new accounts.

  • Read and write VBScript based scripts to troubleshoot and/or create various software functions.

  • Read and write SQL queries to manage data within an enterprise level relational database.

  • Prioritize issues reported to ensure that production impacting issues are addressed above non-production impacting issues.

  • Integrate into the 24/7 on call rotation after a year of employment.

Requirements:

  • Bachelor degree or equivalent work experience.

  • Excellent organizational, communication (written and oral), and interpersonal skills.

  • Self-motivated, target driven independent worker.

  • Results-oriented approach to work assignments.

  • Independent and critical thinking skills.

  • Skill in focusing on desired results, determining what is important and urgent, clarifying next steps, and delegating effectively to meet deadlines and achieve desired results.

  • Strong Relationship Management Skills.

  • Strong verbal communication and interpersonal skills with strong organizational awareness and an ability to communicate with all levels within the organization.

  • Ability to learn and adapt to new software technologies.

  • Strong working knowledge of enterprise level, PC based Internet and software applications.

  • Mastery of the Windows operating system, experience with Remote Desktop, regedit, task manager, Outlook, Excel, Word, IE required, experience with IIS preferred.

  • Working knowledge of VB script or another comparable programming language.

  • Comfort with writing SQL queries to update, delete, insert data in a MSSQL database.

  • Proven experience administering Windows Server Operating Systems.

  • Exposure to Enterprise-class business applications.

  • 6+ years of technical experience (software industry highly preferred).

  • Past experience supporting a web based application.

  • Understanding of core web technologies like HTTP POST, FTP, SFTP, FTPS, SOAP preferred.

Radial is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

Radial is committed to ensuring that its online application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to submit an application, please contact us by emailing. We will work to assist disabled job seekers whose disability prevents them from being able to apply online.