Radial Order Resolution Lead in Burlington, New Jersey

Order Resolution Lead

Job Number:JO-1901-3384

Location:Burlington, NJ



We are Radial, the leader in Omnichannel commerce technologies and operations. We enable our clients to profitably exceed customer expectations by taking on the complexity of their Omnichannel retail business and transforming it into a seamlessly orchestrated customer experience. To bring order to ordering. To make fulfillment more fulfilling. To keep commerce clicking. When we partner with our clients to execute their orders, payments, fulfillment, or customer care, our clients’ promises become ours. Learn more:


Assist the Supervisor in day to day functions (day to day functions will be defined according to department as part of the SOP) . This position is for our newest facility located in Burlington, NJ. Schedule will vary depending on business needs.


  • Perform all department functions as needed

  • Fill in for other leads when needed

  • Plan and coordinate shift activities to ensure adherence to all DC procedures and documentation set forth

  • Assist in planning, prioritizing, and communicating shift directives to ensure efficiency and accuracy for all inbound related activities

  • Ensure that all shift personnel receive proper training, skill development per company guidelines

  • Recommend opportunities for improvement in efficiency and effectiveness of associates for increased shift contribution

  • Achieve and maintain compliance with company and federally mandated regulations regarding safety, OSHA, HazMat and DOT

  • Monitor and help coordinate execution of SLA, work flow, and any escalated client requests daily

  • Reinforce policy and procedure compliance

  • Communicate progress to supervisor

  • Dispatch work as needed to balance labor with work volume.

  • Follow-up with associates on performance throughout the day, coach and recognize where appropriate

  • Provides direction in a professional manner

  • Follows all safety guidelines and performs in a safe and careful manner

Additional Responsibilities:

  • Fill in for supervisor when needed

  • All other duties assigned by the supervisor/manager

QUALIFICATIONS (Education, Experience and Certifications)

Education – High School diploma or general education degree (GED).

Experience – Minimum of 2-4 years of experience in a warehouse, distribution, or manufacturing environment.


  • To perform the job successfully, an individual must demonstrate the following:

  • Initiative – Volunteers readily; Seeks increased responsibilities; Asks for and offers help when needed.

  • Attendance/Punctuality – Is consistently at work and on time. Observes time limits for breaks and lunches.

  • Dependability – Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Works required overtime when needed.

  • Motivation – Sets and achieves challenging goals

  • Communication – provides information and direction in a professional manner

  • Role model for associates

  • Quality – Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.

  • Quantity – Meets productivity standards; Completes work in a timely manner; Strives to improve.

  • Safety and Security – Observes safety and security procedures; Reports potentially unsafe conditions; Uses equipment and materials properly.

  • Able to flex to other areas: pick, pack, trouble, put away etc.

  • Knowledge of the warehouse layout and the supervisor in charge of each area.


  • Must possess visual acuity to read labels, RF scanners and to maneuver throughout facility

  • Must be able to hear and understand verbal instructions

  • Must possess capability to walk or stand for extended periods of time

  • Must be able to lift up to 50 pounds

  • Must be able to push or pull carts of up to 100 pounds

  • Must be able to climb stairs

  • Must be able to bend, stoop, kneel and grasp products

  • Most facilities are climate controlled.

Radial is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

Radial is committed to ensuring that its online application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to submit an application, please contact us by emailing. We will work to assist disabled job seekers whose disability prevents them from being able to apply online.