Radial Lead Analyst - IVR in Chennai, India

Lead Analyst - IVR

Job Number:JO-1810-3231

Location:Chennai, India

Shift:Day

Travel:0%

Enterprise Operations - System Engineer - IVR

RESPONSIBILITIES: • Developing applications using Java/VXML/Avaya OD (orchestration designer) with IVR development experience with Avaya Experience Portal, Nuance ,Speech and Natural language. • Design, develop and implement new features, components, and services from specifications employing Java-based technologies with little direct supervision. • Participate in requirements analysis and development planning activities. • Taking complete ownership of problem and assist in resolving testing and production issues when they arise. • Produce detailed and accurate documentation relating to assigned tasks when necessary. • Promote highly-collaborative, team-oriented environment, working closely with all levels of product development staff and third-party development teams. • Responsible for technical quality and on time delivery • Must be open to work on Java/J2ee platform programming using other tools, technologies and platform.

QUALIFICATIONS: • BS or MS in Computer Science or a related technical field (or equivalent), with strong competencies in object-oriented development, data structures, algorithms and software design and architecture • 5+ Experience in IVR Application (DTMF / Speech Recognition) development and maintenance using Avaya Dialog Designer/Avaya Orchestration Designer and Avaya Experience Portal • 5+ years solid experience programming Core Java, JSP, Servlets and J2EE technologies. • Solid grasp of software development lifecycle best-practices, methods, and conventions, including but not limited to Agile Development, Source Code Management, Continuous Integration, Domain Driven Design, and Dependency Management.

REQUIRED SKILLS: • Strong understanding of end to end IVR application development cycle using Avaya AD with strong experience in Speech grammar development + NLU is added advantage. • Strong exposure and experience in IVR Call Flow design/VUI design capabilities very good experience in core java and web service implementations. • Must have working knowledge Avaya CM, Session Manager, AES, and AEP. • Strong knowledge on OOPS concepts • Strong experience in Java, J2EE programming • Strong experience on deploying applications in Application Servers like Tomcat ( optional - Web Logic, Web sphere , Mule) • Working knowledge on SSML, CCXML, GRXML / GSL, VXML • Experience in developing unit test cases, Unit and Integration testing • Experience with POSTGRESQL, MS SQL or any DBMS (ORACLE , MySQL, Sybase, DB2) • Experience in Linux and Windows environments including application and server management and scripting • Good knowledge of XML, XSD, JSOSN and Web Service Technologies. • Excellent communication and interpersonal skills and a positive attitude.

PREFFERED: • Experience in IVR Application development using OD and Avaya experience portal implementation and support • Experience with Java, J2EE programming with webservices on other standard platforms. • Demonstrated knowledge of Avaya Call Center Elite, Communication Manager, One-X Agent, CMS, CMS Supervisor • Familiarity with industry standard call recording platforms, IVR solutions, WFM (NICE, Verint, Aspect) will be plus • Familiarity with Engagement Designer, Workforce Optimization, Avaya Breeze and Contact Center Components like Switches, IVR Server, App Server, CTI Server, and Database . • Strong understanding of supporting and troubleshooting complex, global VOIP deployments including SBCs, SIP trunking and multiple carriers. • Experience in Telecom or Ecommerce domain a huge plus • Agile development experience

Radial is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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