Radial Software Analyst - WMOS in Chennai, India
Software Analyst - WMOS
Serve as level one support and the primary triage resource for any WMS/TMS/MHE issues for assigned fulfillment center location(s) as reported by the fulfillment operations teams and logged through Radial production support ticketing system
Provide appropriate assignments and required administrative updates through the issue life cycle through to the approved ticketing closure process
Work with the local or regional fulfillment technology manager and corporate fulfillment technology team in entering/ managing any 3rd party vendor support tickets as needed
Collaborate with any field based fulfillment technology resources on implementing and validating any data related fixed/ or key requested configuration changes
Support the fulfillment technology and integration teams in the monitoring of all interfaces for fulfillment centers across host order management, wms, parcel, and material handling/ warehouse control systems
Support the fulfillment technology team release managers as needed in any required code deployment or other infrastructure related changes to technical server configurations
Contribute to the corporate Fulfillment Technology team in the definition and design of continual enhancement requests for the products supported
Backfill any project related testing needs when primary testing resources are constrained
Minimum Requirements: 2+ years experience supporting Manhattan Associates WMOS platform product Previous systems implementation/testing experience Basic understanding of SQL Technical skills/acumen including software development methodology, systems integration experience Strong business acumen; particularly in order fulfillment, inventory control and/or distribution. Excellent communication skills (verbal and written) Ability to work independently and prioritize competing tasks in a fast paced environment Ability to travel when required to fulfillment center facilities (5-10%) Ability to support off shift hours and weekends on occasion as required Bachelor’s degree or equivalent experience
Direct to consumer fulfillment operations/ e-commerce industry experience Retail store replenishment/ wholesale B2B experience Experience working in a multi-tenant 3PL environment Experience with direct to consumer parcel solutions Experience integrating a WMS to Enterprise Resource Planning, (ERP) Transportation Management systems, (TMS) and Material Handling Equipment (MHE) systems.
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