Radial Enterprise Portfolio Management (EPM) Business Analyst Co-op in King of Prussia, Pennsylvania
Enterprise Portfolio Management (EPM) Business Analyst Co-op
Location:King of Prussia, PA
We are Radial, the leader in Omnichannel commerce technologies and operations. We enable our clients to profitably exceed customer expectations by taking on the complexity of their Omnichannel retail business and transforming it into a seamlessly orchestrated customer experience. To bring order to ordering. To make fulfillment more fulfilling. To keep commerce clicking. When we partner with our clients to execute their orders, payments, fulfillment, or customer care, our clients’ promises become ours.
The Enterprise Portfolio Management (EPM) Business Analyst Co-op will be responsible for helping to support the Enterprise project and product management tools for Radial internal stakeholders. The support will include data quality analysis and updates, user administration, issue resolution, ticket queue management, and other special projects as assigned. This individual will also be responsible for becoming a 'go-to' person for EPM team communications with our user community.
Providing toolkit support for the roll-out of new Project Management processes and procedures
Becoming THE expert on process and user guides made available to our stakeholders and leveraging these materials in responding to user questions, including providing one-on-one demos as needed
Acting as a liaison between the EPM team and the user community, including gathering user requirements for new capabilities
QA Testing of tool configuration and functionality changes to the software tools our team manages
Contributing to the implementation of improvements in standard solutions and processes
Assisting the EPM team with surge efforts and system maintenance activities
A successful candidate will be analytically minded and have strong communication skills with an orientation for high quality customer service.
Attention to detail
Strong customer service and relationship management skills Strong communication skills specifically focused on task status
Strong organizing and planning skills Interest in process analysis, design, training and user support
Proven ability to work well in fast pace, constantly changing environment
Experience working in multi-location team settings
1 year experience and/or relevant coursework and/or internships Interest in starting your career in technology, e-commerce, and/or retail industries Interest in data analytics and/or project management.
Desired Qualifications/ Experience:
Changepoint PPM or other Portfolio Project Management Tools
CA Agile Central or other Agile Tools
SharePoint SAP Qlik/ Qlikview or other Business Intelligence Tools.
Radial is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
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