Radial Back Office Agent in Melbourne, Florida

Back Office Agent

Job Number:JO-1811-3320

Location:Melbourne, FL

Shift:Day

Travel:0%

Back Office Agent- Melbourne, FL

Job Description Summary

The Back Office agent will be accountable for timely and accurate data entry completion. The primary function of this role is to manage and daily, weekly, and monthly reports e.g. Back Order reports and Return Exception Spread Sheets.They will also be responsible to assist the Distribution Centers with research and returns. They are responsible for client communication relating to various manual reports, processes, and spreadsheet maintenance to deliver customer satisfaction and client awareness. The Back Office Agent is expected to manage their time to meet deadlines in reporting.

Responsibilities:

 Follow policies and procedures with high levels of accuracy

 Proactively access reference materials, systems, and tools for all daily tasks

 Accuracy in completion of the weekly Back order Report

 Accuracy in completion of the Returns Exception Spreadsheet/Report

 Assist with other reports that are due daily/weekly/ monthly

 Integrity in reporting

 Assist with research as requested, including returns research and customer history research

 Receive, research, and respond to customer service requests to ensure customer response commitment time frames are met

 Send customer email responses using templated responses

Radial is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

Radial is committed to ensuring that its online application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to submit an application, please contact us by emailing. We will work to assist disabled job seekers whose disability prevents them from being able to apply online.